Feedback Analytics Software

Turn Customer Feedback Into Business Insights

Dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.

Take Advantage of AI
Measure Performance
Make Data-Driven Decisions
Compare Multiple Locations

Monitor Sentiment Levels
Discover Trending Topics
Analyze Feedback & Reviews
Made for Social & Surveys too

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Analyze insights from reviews, social media, and surveys in one place

Our Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets you find the root cause of the problem and spur decisive action from executives down to the frontlines.

TRENDS

Discover emerging positive and negative sentiment trends

Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

CUSTOM CATEGORIES

Measure performance by category

Easily group relevant keywords into custom categories to measure different areas of your business. Refine customer feedback insights even further with sub-categories.

NATURAL LANGUGAGE PROCESSING

From customer feedback to actionable insights

Our NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.

SNIPPETS

Make data-driven improvements

View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with verbatim snippets from review text.

MERGE TOPICS

Customize insights to fit your priorities

With Smart Site Services, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.

LOCATION VIEW

Compare performance across locations

Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.

MACHINE LEARNING

Refine and enhance your insights

Teach Athena what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.